qu9 Terms & Conditions

1. Definitions

In these Terms, the following definitions apply unless context requires otherwise:

• "Platform" means the qu9 website, any associated mobile-optimised site, all games, sports betting markets, account management tools, and support services accessible under the qu9 brand.
• "Player" / "User" means any individual who has registered an account on the Platform or who accesses any part of the Platform.
• "Account" means the individual account created by a Player upon successful registration on the Platform.
• "Balance" means the total of real-money funds held within a Player's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits, free spins value, or matched deposit amounts credited to an Account under a specific promotional offer.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before they may be converted to withdrawable real-money funds.
• "Prohibited Jurisdiction" means any country, territory, or region from which access to or use of the Platform is restricted or prohibited under applicable law.
• "BDT" / "৳" means Bangladeshi Taka, the currency in which player accounts are denominated on the Platform.

2. Eligibility and Registration

2.1 To register and use the qu9 Platform, you must:

• Be at least 21 years of age;
• Be a natural person (corporate or institutional accounts are not permitted);
• Not be a resident of or physically located within a Prohibited Jurisdiction;
• Not be an employee, contractor, or immediate family member of an employee or contractor of qu9 or any of its affiliated companies;
• Not be subject to a self-exclusion agreement, cooling-off period, or any other responsible gaming restriction that would prohibit you from accessing online gambling services.

2.2 By completing the registration process, you warrant that all of the above eligibility conditions are met and that all information you have provided is true, accurate, and up to date.

2.3 qu9 reserves the right to request supporting documentation to verify any aspect of your registration at any time. Failure to supply requested documents within a reasonable period may result in temporary account restrictions or permanent closure.

2.4 qu9 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason.

3. Account Management

3.1 Single Account Policy. You may hold only one active Account on the Platform at any time. If qu9 determines that you hold or have held more than one Account, all duplicate accounts may be closed, any winnings or bonuses associated with those accounts may be voided, and your primary Account may be suspended pending investigation.

3.2 Login Credentials. You are responsible for keeping your username and password strictly confidential. You must not share your login credentials with any third party. qu9 accepts no liability for losses arising from unauthorised account access where such access resulted from your failure to safeguard your credentials.

3.3 Account Updates. You must promptly notify qu9 support if any of your registered personal details change, including your mobile number, email address, or linked payment method.

3.4 Account Closure. You may request the closure of your Account at any time by contacting qu9 support. Outstanding bonus balances will be forfeited upon voluntary closure unless wagering requirements have already been satisfied. Real-money balances will be returned to the payment method on file, subject to standard withdrawal processing times.

4. Deposits

4.1 qu9 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Supported Bangladeshi banks include Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others as displayed on the Platform at the time of deposit.

4.2 The minimum deposit amount is ৳100. Maximum deposit limits may apply per transaction, per day, or per calendar month and will be displayed within the Platform's payment section at the time of the transaction.

4.3 All deposits are processed in BDT. qu9 does not charge a platform-level fee for standard deposits; however, your payment provider may impose its own transaction charges.

4.4 Deposits are normally credited to your Account balance in real time or within a few minutes of the transaction being confirmed by the payment provider. If a deposit does not appear within 30 minutes, please contact qu9 support with your transaction reference number.

4.5 qu9 reserves the right to return any deposit and close an Account if we have reasonable grounds to believe the funds originate from unlawful activity.

5. Withdrawals

5.1 Withdrawals will only be processed to the same payment method used for the most recent deposit, or to a verified payment method registered to the same Account holder. Third-party withdrawals are strictly prohibited.

5.2 The minimum withdrawal amount is ৳500. Withdrawal requests are processed within ten (10) minutes for bKash and Nagad, and within one (1) to three (3) business days for card-based methods, subject to identity verification requirements.

5.3 qu9 may request additional verification documents before processing any withdrawal. This is a standard anti-money-laundering procedure and does not imply any wrongdoing on the part of the Player.

5.4 Bonus Funds that have not yet satisfied the applicable Wagering Requirement cannot be withdrawn. Only real-money funds and fully wagered bonus conversions are eligible for withdrawal.

5.5 qu9 reserves the right to impose withdrawal limits on a per-transaction, daily, weekly, or monthly basis. Current limits are displayed within the Platform's cashier section.

6. Bonuses and Promotions

6.1 All bonuses and promotional offers made available on the Platform are subject to the individual terms published alongside each offer, including but not limited to minimum deposit thresholds, eligible games, wagering requirements, maximum bet restrictions while bonus funds are active, and expiry dates.

6.2 Unless a specific offer states otherwise, the standard Wagering Requirement for deposit match bonuses is 30x the combined value of the deposit and bonus amount before any withdrawal can be made from the resulting balance.

6.3 qu9 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Where an offer has already been claimed by a Player, the terms in force at the time of the claim will apply.

6.4 Bonus abuse — including but not limited to opening multiple accounts to claim the same offer, using automated software, exploiting technical errors, or colluding with other players — will result in immediate forfeiture of all bonus funds, potential Account suspension, and the withholding of any associated winnings.

6.5 Seasonal promotions may be offered in connection with events such as BPL season, IPL, T20 World Cup, Eid, Pohela Boishakh, or Victory Day. Each such promotion will carry its own specific terms and eligibility criteria.

7. Game Rules, Betting, and Intellectual Property

7.1 Each game available on the Platform — including slot titles, live dealer tables, crash games, and sports betting markets — is governed by the individual game rules displayed within that game's interface. In the event of a conflict between these Terms and individual game rules, the individual game rules will prevail for matters specific to game mechanics.

7.2 All slot, RNG, and live dealer games on the Platform use certified random number generation or independently audited live-streaming processes. qu9 does not manipulate game outcomes.

7.3 Sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), football, kabaddi, and other sports — are offered on a best-efforts basis. qu9 reserves the right to void any bet placed on an event that is subsequently cancelled, suspended, or declared void by the relevant sporting authority.

7.4 All content on the Platform, including but not limited to logos, software, game graphics, text, and visual design, is the exclusive intellectual property of qu9 or its licensed partners and is protected under applicable intellectual property law. You may not reproduce, copy, distribute, or create derivative works from any Platform content without prior written authorisation from qu9.

8. Responsible Gaming

8.1 qu9 is committed to providing a safe and responsible gaming environment. We offer the following tools to help Players manage their gambling activity:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit;
• Session time reminders — receive notifications after a specified period of continuous play;
• Cooling-off periods — temporarily restrict access to your Account for a defined period;
• Self-exclusion — permanently or indefinitely close your Account and restrict re-registration.

8.2 The qu9 Platform is strictly for players aged 21 and above. We take age verification seriously and will immediately close any Account found to belong to a person under 21 years of age, forfeiting any balance held.

8.3 If you believe your gambling is causing harm to yourself or others, please contact qu9 support immediately. Our support team is available 24 hours a day, 7 days a week, and can apply immediate restrictions to your Account. Further guidance is available on our Responsible Gaming page.

9. Prohibited Conduct

The following conduct is strictly prohibited on the qu9 Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of balances, and where applicable, referral to law enforcement authorities:

• Using the Platform for any unlawful purpose, including money laundering or fraud;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not authorised by qu9;
• Exploiting software bugs, glitches, or errors for financial gain without immediately reporting them to qu9 support;
• Colluding with other Players to gain an unfair advantage in any game or betting market;
• Providing false identity or payment information during registration or verification;
• Attempting to access the Platform from a Prohibited Jurisdiction using VPN, proxy, or other circumvention technology;
• Engaging in abusive, threatening, or harassing conduct toward qu9 staff or other users;
• Attempting to reverse-engineer, decompile, or otherwise access the source code of any part of the Platform.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, qu9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

10.2 qu9's total aggregate liability to any Player in connection with these Terms or the use of the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

10.3 qu9 does not warrant that the Platform will be available on an uninterrupted or error-free basis. Scheduled and unscheduled maintenance periods may temporarily affect access. qu9 will use reasonable endeavours to minimise disruption and will not be liable for losses attributable to Platform downtime.

10.4 qu9 is not responsible for any telecommunications, internet connectivity, or device failures that prevent access to the Platform or interrupt a gaming session in progress.

11. Privacy and Data Protection

11.1 qu9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

11.2 qu9 uses SSL encryption to protect data transmitted between your device and the Platform. We do not sell or share your personal data with unauthorised third parties.

11.3 For information about how qu9 handles your personal data, your rights as a data subject, and how to submit a data access or deletion request, please refer to the Privacy Policy available on this site.

12. Amendments to These Terms

12.1 qu9 reserves the right to amend these Terms at any time. We will provide reasonable notice of material changes by posting an updated version of these Terms on the Platform, with the revised effective date clearly indicated at the top of the document.

12.2 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request Account closure.

12.3 It is your responsibility to review these Terms periodically. qu9 is not obligated to individually notify each Player of every amendment.

13. Governing Law and Dispute Resolution

13.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. qu9 makes no representation that the Platform is appropriate or lawful for use in any specific jurisdiction, and it is each Player's sole responsibility to ensure compliance with local laws.

13.2 In the event of a dispute between a Player and qu9 regarding the outcome of a game, a betting market, or a transaction, the Player must contact qu9 support within 30 days of the event giving rise to the dispute. qu9 will investigate the matter and provide a written response within a reasonable timeframe.

13.3 All Player correspondence and dispute submissions must be made in English to [email protected]. qu9 does not accept verbal or informal dispute submissions.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact the qu9 support team. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected] (plain text — not a clickable link)

Response times: within 24 hours for general enquiries; within 72 hours for formal complaints or dispute submissions.